+1-718-715-1551
sales@onprintshop.com
Link2Print Success Story
Link2Print, a company specializing in web2print solutions for B2B and B2C markets is born from its partnership with Ocyan, a production unit that provides digital and offset printing and that has been a reference in the graphic market for the last 14 years. Besides the software business, we also have two web2print brands along with retail stores opened to general public and multiple corporate customers managing their branded stores.
Products : Commercial
Printer Type : Print Broker
Customer : B2C
Orders : Online
Results In Numbers
100%
improvement in customer service
At least 50%
time reduced with order management
Decreased by 20%
error rate & intervention due to the Customized Designer Studio
“During the first quarter of 2018, many orders were delivered to customers with errors or delays. 14% of our orders received complaints. OnPrintShop has helped us to successfully implement our production workflow with our external partners, reducing our complaint rates to 0% & improving our customer service by 100%.”
João Costa – CEO
Requirement
To submit error-free works to the customers at a faster pace. Organize the prepress & customer support service departments and simultaneously deliver qualitative work. Reducing manpower has also been one of the major concerns.
“We brought down 14% of our complaints for our orders to 0%. It was only & only due to OnPrintShop being on our side throughout the whole process for our workflow.”
Solution Highlights
OnPrintShop’s aid directly affected in the reduction of time by 50% that was spent by the prepress & customer service departments. Their HTML 5 Designer Studio is one of the most impressive highlights from all the solutions that they provided to Link2Print. Another important feature with our solutions for them has been our Dynamic Price Calculator and ways in which print orders are managed for various B2Bs. They feel that they have received everything, including, being able to run multiple stores in the umbrella-term as OnPrintShop. Link2Print
João Costa, CEO says, “We’ve tested a lot of web-based designer studios and none of them is so versatile in terms of UI, UX and accuracy in creating Print-Ready Files that are really ready to be printed on a professional production unit anywhere in the world. Also, two and a half years after we purchased our first subscription, its worthwhile working with a team that makes you grow and grows with you in the process, becoming better and better every update.”
Benefits
Services enhanced : Customers received an intimation, reducing the time-consuming & manual tasks taken care of from the back-end. We are now able to track orders & predict the delivery dates more accurately
Saving more time : With activities minimalized & automated, the team now has more time & no pending tasks the next day, when they sign in at work. We can also now get back to our customers’ needs in time, unlike before.
Error rate decreased : With the workflow organized & with more clarity, the number of errors is minimal as well as the process of approval has become simpler & faster. Each work stage is now identified along with the person who is responsible in getting the task done
