+1-718-715-1551
sales@onprintshop.com
Cedar House Media Success Story
Cedar House Media is a one-stop print and design house that delivers exceptional products for a wide spectrum of clients. They are committed to giving their clientele a full-service, premium experience every time and they love what they do!
Their graphic design team is experienced in helping create the final design product customers are looking for. Their top-notch production team prints collateral materials on Xerox Digital Color Presses, Heidelberg Offset Color Presses and/or their Epson and Roland Large Format machines for optimum performance and enhanced imagery, every time.
Services: Real Estate Products, Business Cards, Business Essentials, Marketing Material, Signs/ Large Format/ Photo Prints, Stickers/ Labels
Printer Type : Digital Printer
Customer : B2B, B2C
Orders : Online
Results In Numbers
Increase our
repeat sales by 200%
Improve order
processing time by 90%
Reduce 70% time
required in order processing and repetitive tasks
We have been associated with OnPrintShop since 2014 and our relationship is mutually growing. They have truly become our IT partner so we can focus on our print business while they are taking care of technology for us. It is very important to have the right Solution partner who can work closely with you, understand your needs and customized solutions around your business needs. We have found all these qualities with the OnPrintShop, Radix team. In business, speed is key and I love the ability to initiate a change/ upgrade and have it done, in most cases, the next day! They are fast and quick to respond and understand the importance of keeping our business on the move anytime. They really have a great team of technicians that are able to consistently produce results! I most definitely would recommend them!
Cory Burden, Owner Founder at Cedar House Media
Requirement
Cedar House Media had a website but were not able to have a comprehensive backend system that allowed them to update order information, track production and billing. They were stuck with repetitive tasks due to manual order processing and hence were prone to errors. It was getting difficult for them to offer personalized experiences to their clients in retail, SME B2B and Large B2B and retain them.
Solution Highlights
– With OnPrintShop, Cedar House Media could offer a personalised experience to their varied customers in retail, SME B2B and Large B2B. They offered their clients a private portal so they can easily order/reorder
– Especially in the pandemic, it has helped them to maintain relations and retain their key clients as their business was open 24×7 online with self- ordering
– Their ability to update and notify customers through their web portal has been invaluable which has made it easier for them to communicate with their clients that are not in offices
Benefits
Increase in sales After implementing the OnPrintShop web solution, their online sales have increased about 75% from previous sites they had. Their only limitation at this point is their need to get more items up on the site and to start utilizing the more available options.
Easy-to-operateMost products are super easy to enter with all their information. The more complicated items like personalized products, templates take time but once they are set up the system works well. They could easily update from the admin panel without any IT skills as it is straightforward and all their team members find backend functions very intuitive and easy to use.
Reduction in production errorsThey could notice a great decrease in errors by clients as everything is online and OnPrintShop handles them accurately. Their order processing time has improved by 90% as they get ready orders with files, job tickets, and invoices so they can send them to production faster. It has helped them reduce 70% of their time required in order processing and repetitive tasks. Now their key team members can focus on other key activities; grow sales and nurture client relationships
